Gossamer Host Hosted Request Tracker
Designed with RT in Mind
Gossamer Threads has partnered with Best Practical to offer a hosted Request Tracker solution. Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
Gossamer Threads has over 10 years of experience developing web applications, and we have the in-house expertise to run and manage your Request Tracker installation smoothly. Our knowledgeable staff are available for consulting and customization of RT.
Key Features
-
Performance
Our servers were developed and built by Perl developers. We have years of experience running demanding Perl applications, and have mod_perl setup the way it should be. We will keep your RT installation running quickly.
-
Managed Service
All our plans are on fully managed servers that include regular updates, security patches, and 24x7x365 monitoring. Not only is the server monitored, but we monitor at the application level to ensure RT is running properly.
-
Single point of support
If anything is wrong with your RT installation, whether it's hardware or software, we will take care of it immediately. Our staff are also experts in Perl, and are available for enhancements and customization of RT.
-
Scalable
We can upgrade or downgrade your RT installation seamlessly, letting it grow as your needs grow.
-
Full Access to Source
You have full access to the source of your RT installation, as well as full access to your RT mod_perl server and SQL database.
-
Anti-Virus/Anti-Spam
All our plans support anti-virus and anti-spam filtering technologies to ensure you don't spend your time dealing with spam.
* Special Promotion! *
We are offering the following promotions on all new hosted RT Installations:
- 30 day money-back guarantee!
- No setup fee
- Installation of the latest version of RT and one hour of consultation included
- Free copy of RT Essentials Book
As always, you'll receive dedicated Gossamer support from our experienced team. If you have any questions, please don't hesitate to contact us.
Testimonials
Gossamer Threads provides a quick, easy and cost-effective way to get Request Tracker up and running. They've been very helpful in providing advice on RT configuration, and on customizing RT to fit our workflow.
Ross Kudwitt, CIO, Timex CorporationRequest Tracker Hosting Plans
We offer four different packages. If you are unsure of what would be the best fit for you, please contact us with details on how you plan to use RT.
Bronze
US$125 a month
Shared Server
RT runs in your own mod_perl installation that you fully control.
Silver
US$350 a month
Dedicated Server
Single AMD Opteron Server/1 GB RAM/40 GB Drives
Gold
US$800 a month
Dedicated Server
Dual AMD Opteron Server/4 GB of RAM/73 GB RAID 1 Drives/64 Bit Linux
Platinum
Starting at US$3250 a month
Custom Cluster
Please contact us for more information.
Ready to Order?
If you are ready to order, please click on the order button below. Once we receive an order, we can have your RT installation up and running within 1 business day for Bronze plans, or typically within 2 business days for all other plans.
